ServisHero – On-Demand Home Services App
We are Southeast Asia's favourite home service app. Need a cleaner, AC technician, plumber, handyman, or other home pro? ServisHero helps you hire the most reliable and skilled professionals to help you with your home business.
Technology Use
 Android |  iOS |  Js |  Angular |
|---|
 |  |
|---|
Project Overview
Managing home services like cleaning, plumbing, air conditioning repairs, or general handyman tasks can be a daunting experience. ServisHero recognized the need for a trusted and reliable home services platform that connects users to skilled professionals across Southeast Asia. Whether you need a cleaner, AC technician, plumber, or any other home pro, ServisHero's mission is to make the process simple, efficient, and trustworthy.
To build a platform that would simplify finding reliable home service professionals, ServisHero partnered with Softkingo to develop a feature-rich mobile app that provides users with quick access to vetted, skilled professionals for their home and business needs.
Challenges
ServisHero aimed to create a seamless experience for homeowners and businesses, but faced a few key challenges:
Connecting Users to Reliable Professionals
ServisHero needed a system to ensure users could find and book reliable and skilled home service providers with confidence.
User-Friendly Booking Experience
The app had to provide a simple and intuitive interface for users to easily search for services, view professional profiles, and make bookings with minimal friction.
Comprehensive Service Offerings
With a wide range of home services (cleaning, AC repairs, plumbing, etc.), the app needed to offer comprehensive and clear categorization to ensure users could find the right professionals for specific tasks.
Real-Time Availability and Scheduling
To make the platform more efficient, users needed real-time availability of service providers with a flexible booking system.
Solution by Softkingo
Softkingo developed an intuitive on-demand home services app that solves the problem of connecting users with qualified professionals across multiple home maintenance categories.
Robust Professional Network
Softkingo built an extensive network of home service professionals across Southeast Asia, allowing users to connect with local, vetted experts for any job:
Verified Service Providers
Every professional on ServisHero’s platform is thoroughly vetted for qualifications and trustworthiness. Users can browse detailed profiles, including ratings, reviews, and service history to make informed choices.
Wide Range of Services
From cleaning and plumbing to AC repair and electrical services, the app covers all major home maintenance needs. Users can easily browse categories, view available professionals, and make bookings directly through the app.
Activity & Nutrition Logs
CareClinic users can track their physical activities, daily steps, workouts, and dietary intake, ensuring a balanced approach to overall health.
User-Friendly Booking System
The ServisHero app’s streamlined booking system ensures a hassle-free experience:
Simple Search and Filtering
Users can quickly find professionals based on their location, service type, and ratings, ensuring that they are matched with the best providers for their needs.
Real-Time Scheduling
With real-time availability data, users can select preferred time slots that fit their schedule, with the flexibility to reschedule if needed.
Trust & Security Features
To prioritize user safety and build trust, Softkingo integrated several security and verification features:
Background Checks & Certifications
All professionals undergo background checks and certification verification to ensure they meet high service standards.
Customer Reviews & Ratings
After each job, users can rate their experience and leave reviews, creating a transparent feedback loop that ensures service quality.
Flexible Payment & Secure Transactions
Softkingo implemented a secure payment system that allows users to pay for services with ease:
Multiple Payment Methods
The app supports various payment options, including credit cards, mobile wallets, and cash, giving users flexibility when settling payments.
In-App Invoices
Users receive detailed digital invoices for all services, allowing for clear communication about costs before and after work is completed.
Smart Notifications & Updates
To keep users informed and engaged, Softkingo integrated real-time notifications into the platform:
Service Updates
Users receive notifications confirming bookings, provider arrivals, and service completion, ensuring they’re always informed of the process.
Job Status Tracking
Users can track their service provider’s location in real-time, adding another layer of convenience and transparency.
Wireframes
Wireframes were used early in the development process to establish the basic structure of the app. In the phase of ideation created wireframes presented information architecture of the future layout.
Results
ServisHero’s app has transformed how users in Southeast Asia handle home maintenance and services, delivering measurable results:
Increased Bookings by 30%
The intuitive interface and verified professional network have driven a significant increase in home service bookings across multiple categories.
Improved Customer Trust
Thanks to the background checks, reviews, and transparent profiles, users feel more confident in hiring professionals, leading to higher customer satisfaction and retention.
Scalable Service Platform
ServisHero’s platform is now equipped to scale across more regions, supporting new service categories and an expanding base of service professionals and users.
Faster Booking Turnaround
Real-time availability and scheduling features have reduced booking time, enabling users to book and receive services faster than ever before.
Ready to build a seamless on-demand platform for your business?
Get in touch with Softkingo today to explore custom solutions that drive success!
Our case studies
See all projects
