Hopin – A Comprehensive Mobility Solution

The easiest way to get around is now even easier! Use the HOPIN app and order a taxi without sending calls, drive comfortably with a limousine, track public transportation and buses in real time, or view helpful timetables. Now you can also use our delivery service.

Technology Use

Android	iOS	Js	Angular

Project Overview

Urban transportation is evolving rapidly, and people demand more convenience and flexibility than ever before. Hopin, a leading mobility platform, sought to create an all-in-one solution that simplified how users get around the city. From ordering taxis and limousines to tracking public transportation and using on-demand delivery services, Hopin wanted to revolutionize urban mobility.

The challenge? To design an app that brings these services together in a seamless, user-friendly way. Hopin partnered with Softkingo to develop an integrated mobility app that makes commuting more efficient and stress-free.

Challenges

Hopin needed a solution that would provide a comprehensive experience to its users, with several unique challenges to address:

Diverse Mobility Needs

Hopin offers multiple services—including taxis, public transport tracking, limousine bookings, and delivery services—all within a single app. Integrating these into a seamless platform without complicating the user experience was key.

Real-Time Tracking & Timetables

The app needed to provide real-time updates for public transportation and taxis while also offering detailed timetables for buses and trains.

User-Centric Design

Hopin caters to a wide audience, ranging from daily commuters to business professionals who prefer luxury transport options. The app had to cater to all types of users with a clean, intuitive interface.

On-Demand Delivery Integration

Hopin wanted to expand into delivery services, integrating it into the existing mobility framework without overwhelming the platform.

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Solution by Softkingo

Softkingo built a multi-service platform from scratch that not only met Hopin’s diverse needs but also enhanced the user experience across all mobility services. The Hopin app now allows users to effortlessly switch between services like ordering taxis, tracking public transport, and arranging deliveries, all within a unified, easy-to-use interface.

Feature-Rich App Development

Softkingo developed the Hopin app using a flexible architecture that allows for the smooth integration of multiple mobility solutions in one app. Key features include:

Order a Taxi with Ease

Users can quickly book a taxi without making calls, simply by tapping a few buttons. The app allows for real-time tracking of taxis, so users can see exactly when their ride will arrive.

Luxury Limousine Service

For those needing more comfort, the app features a premium limousine booking service, perfect for professionals or travelers wanting a smooth, high-end ride.

Track Public Transport in Real Time

Hopin allows users to track buses and public transportation in real time, ensuring they never miss a ride. It also includes up-to-date timetables for local buses and trains, helping users plan their journeys more efficiently.

Delivery Service Integration

Expanding beyond transportation, Hopin integrated a delivery service that allows users to send and receive packages with the same ease they book rides. This feature is designed for on-demand deliveries within the city.

Real-Time Data Integration

Softkingo implemented real-time APIs to provide accurate tracking for all transit services, whether it’s a taxi on the way or a bus arriving at a nearby stop. The timetables and tracking system ensure the app stays updated with the latest transit schedules and location data.

User-Centric, Intuitive UI/UX Design

The app is built with a clean, intuitive interface, designed to serve a broad user base. It offers quick access to different services, with seamless navigation between taxis, limousines, public transport, and delivery options. Even first-time users find the app easy to navigate, thanks to its simplicity and clear prompts.

Scalable Infrastructure

Softkingo designed the app with scalability in mind, allowing Hopin to expand its services without overhauling the core system. As more users and services join the platform, the app will continue to deliver fast performance and a smooth user experience.

Wireframes

As always, in order to formulate a solution, one must first understand the problem. Although the task was to create a taxi finder app, it was very important to do some research at the pre-booking stage and after booking.

Results

Since its launch, the Hopin app has received a tremendous response from urban commuters and businesses alike, with the following results:

20% Increase in Taxi Bookings

Users appreciate the convenience of booking taxis without the need for calls, leading to a sharp increase in ride requests.

Improved Public Transport Experience

With real-time tracking and timetables, users now rely on the app for seamless integration into their daily commute, reducing wait times and making public transit more accessible.

High User Retention

The integration of multiple mobility services and delivery options has made Hopin a go-to app for various transportation needs, resulting in strong user retention and daily active users.

Expansion of Services

The app's delivery feature has gained traction, with businesses and individuals increasingly relying on Hopin for fast and secure deliveries within the city.